GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE:
1. INTRODUCTION :
At Moroccan Handmade Styles, we want to offer the best shipping options to our customers.
This document establishes the general terms and conditions that govern the use of this website (www.homemoroccanrugs.com) and the purchase of products on it. The Contract (as defined below) may be executed, at your choice, in any of the languages in which the Conditions are available on this website.
2. OUR DETAILS :
Sale of goods through this website is carried out under the name Home Moroccan Rugs by Moroccan Handmade Styles, a company with registered address at Marrakech, Morocco, with e-mail address [email protected]
3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
The information or personal details that you provide us shall be processed in accordance with the Privacy and Cookies Policy. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.
4. FORMALISING THE CONTRACT :
In accordance with the provisions of law no. 31-08 on the protection of the consumer, before validating its order, you have the possibility to verify the details of the proposed order and to correct any errors.
Additionally, in accordance with the provisions of law no. 53-08 on the electronic exchange of legal data, the purchase order may be retained by us and you as proof of the contractual relations between us.
As per the provisions of law no. 31-08 on consumer protection, after the validation of your payment, a summary of the order is sent to the email address indicated at the time of the order.
5. TECHNICAL MEANS TO CORRECT ERRORS :
If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service, via the email address above to correct the error.
We guarantee the confidentiality of the data transmitted after your identification, in accordance with the provisions of law no. 09-08 relating to the processing of personal data.
6. DELIVERY :
In accordance with article 39 of law no. 31-08 enacting consumer protection measures, the delivery period cannot exceed 30 days. Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.
7. PRICE AND PAYMENT :
The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the website are correct. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. Also, the payment is 100% secure SSL.
8 . SHIPPING:
All domestic rugs orders are shipped FOR FREE. Orders are shipped within 5 business days maximum after purchase. Once the order is shipped, you will receive an email confirmation with the tracking number. Shipping costs are included in our prices. This price you see before placing the order will be the final price for the customer in the checkout page. Moroccan Handmade Styles, charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped
9. EXCHANGE/RETURN POLICY :
If you are not convinced the rug’s colors or condition (based on our website’s images) are not clear, please consider taking the rug out on approval first to see the real colors and texture in your desire space prior to making your purchase, we can send you more images and we’ll be happy to ship it out to you to try first, If you think it looks nothing but gorgeous, keep it, if it doesn’t work, simply ship it back to us within 3days.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
No reimbursement will be made for products that are not in the same condition as when they were delivered or if they have been damaged, so take care of the products(s) while in your possession
10. APPLICABLE LEGISLATION AND JURISDICTION :
The use of our website and the product purchase contracts through said website shall be governed by the Moroccan legislation. Any controversy that arises or is related to the use of the website or said contracts shall be subject to the non-exclusive jurisdiction of the Moroccan courts.
Customer service :
For all customer service enquiries, please email us at : [email protected]