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FREQUENTLY ASKED QUESTIONS
Since every rug is handmade, slight variations in color and pattern are normal — this is what makes each piece unique. We select and photograph products that closely represent what you'll receive.
If you order a custom rug, we'll share photos for approval before shipping.
Shake out or vacuum your rug regularly to remove dust. Avoid direct sunlight for long periods to preserve the natural wool colors. For deep cleaning, we recommend professional wool rug cleaning once a year. Spot clean spills immediately with a damp cloth.
Yes! Many of our rugs can be made to order in your preferred size and color palette. Contact us with your requirements and we'll provide a quote and estimated production time within 48 hours.
We ship to most countries worldwide. If you're unsure whether we deliver to your location, contact us before ordering and we'll confirm availability and shipping costs.